The Motor Ombudsman

1. Accreditation Statement

We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Vehicle Sales / Service and Repair Codes of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.

2. Customer Service Statement

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. If you have a problem, please get in touch with us by contacting [insert contact details here]. We will look into what’s happened and aim to provide you with a response within [enter service level agreement here], and no later than 8 weeks after you’ve contacted us.

If you’re not happy with our response, we are accredited to the [enter Code of Practice(s) here] and you can complain to The Motor Ombudsman. The Motor Ombudsman will offer free impartial information and, if appropriate, an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information, you can visit The Motor Ombudsman’s website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. Calls are charged at your local rate